Frequently Asked Questions

How to sign up in the online casino?

It's quite very simple. Click on the "Sign up" button which is available on any page of the website and fill all necessary fields of the form that you see. As soon as it filled out, confirm the rules of the online casino in order to finish the registration. Once this activity done, you will receive a confirmation letter to the e-mail address which was indicated. Finally, all what you need to carry out to confirm the sign-up is to click the link specified in the letter.

What should I do in case if I forgot my password?

In order to restore the password, you need to go to the authorization page and click on "Forgot password?". After this, enter your e-mail address and click on "Reset password." Afterwards continue in compliance with the instructions that you will receive to your e-mail box.

What should I do if I forgot my e-mail address?

You should contact Support team. You will need to pass the procedure of user identification. It is not regulated procedure that's why it is individual for every client. Anyhow, we will try as hard as we can to help you. Do your best to keep your login in memory.

What is the number of accounts that can be created for one person in the online casino?

It is allowed to create only one account per person and their family, email address, home address, phone number, IP address, account number, credit card number, debit card number, electronic wallet number, account of payment system such as Neteller, Skrill, etc., one electronic device such as tablet, computer, cell phone, etc. The casino authority can get you banned if creation of multi accounts revealed and confiscate the funds on the account.

Is it possible to change currency?

Yes, it is possible and you can do it. All currencies which are supported by our online casino are available to the gamblers. If you want to do so, choose one of the currencies that you want to deposit with. Please remember that you can request the payment only in the currency of a certain wallet.

Which currencies are supported by the online casino?

Our online casino supports the following currencies: EUR, HUF, CZK, USD, NOK, NGN, AUD, CAD, NZD, PLN, ZAR, JPY, INR, KRW, BRL; BTC, BCH, ETH, LTC, DOG, USDT, XRP.

How long does it take to replenish an account?

Nearly instantaneously. It depends on the payment method.

How long does it take to withdraw the funds?

The fund usually will be received within one hour after processing the withdrawal request. How quick you will receive the payment depends on the method that you have requested to withdraw funds. For the most part, the funds will be transferred instantly, processing the payments to credit cards by the bank takes from 5 to 7 banking days.

What is the minimum value for deposit and withdrawal?

Information regarding limitations is indicated on the page "Terms and Conditions".

Are there any fees to be charged for deposit or withdrawal?

It depends on the payment method.

Does the casino have any other limits for withdrawal quantity per day, per week, per month?

Yes, our casino has. Actual information on limits you can find on the page "Terms and Conditions".

Do I need to confirm the identity to deposit or withdraw the funds?

We can ask to confirm the identity anytime.

How long does it take to confirm the identity?

Generally, upon receipt of all the necessary files, confirmation of identity does not last long.

How can I receive bonuses?

You can check accurate information on how to get bonuses on the page "Terms and Conditions".

What does bonus wagering mean?

Wagering occurs in the field of gambling in the games which are allowed by the bonus terms. In wagering, your bets will be added together till the value of that amount has achieved the required value. It is commonly the amount of the bonus multiplied by the amount of wager. For example, the bonus amount is 100 euros, the wager is 50, it means that you will need to make bets as follows: 100 euros times 50 is equal to 5,000 euros in order to complete wagering.

What should I do if I cannot wager a bonus?

You are kindly requested to study the bonus terms. Sometimes it happens when somebody is wagering with a violation and ignoring the terms. As an example, somebody wagers it at a bet which exceeds the permissible or plays a game not acceptable for wagering. In case if you follow all bonus terms and did not find any mistake on your part, please contact the customer support service. The casino team will help you.

Are there individual bonuses?

Yes, sure, we provide personal bonuses.

What should I do if the game freezes and not possible to launch?

Please make attempt to reload the page. Do not worry that the data will be lost because the game will be continued from the same moment when the interruption occurred. If this activity does not help and it freezes again, please restart your internet browser. If it also does not work, you are recommended to clean your internet browser's cache. If none of the measures described above helps, please contact the support team.

How can I save myself from large losses?

You can set limitations on your deposit of funds or the amount of lost funds.

Is my personal info collected by the online casino in safe?

Yes, of course. We are aware that the safety of personal information is very important for casino which respects its gamblers and itself, and we are confident that we will provide highest level of security of the data from our site.

PLAY SAFE

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We understand that ensuring the fair game is one of the most important conditions for the casino operation. Therefore, we offer you only games from reliable and long proven certified manufacturers.

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